Warranty Policy

Ajazz Gaming Peripherals – Manufacturer's Warranty Coverage

Overview

Ajazz products are covered by a manufacturer's warranty, provided in addition to any rights granted by the seller or applicable legislation.

Warranty Period

• Standard warranty: 12 months from date of delivery to the first end-user
• Pre-orders: 12 months starting from the date the customer receives the product
• Batteries: 3 months warranty only
• Replacement products: Covered for the remainder of the original warranty or 90 days from service date, whichever is longer
• Void conditions: Serial number defaced or unauthorized software modifications void the warranty

What Is NOT Covered

• Accessories/spare parts sold separately (cables, carrying cases, etc.)
• Damage from wrongful use, incorrect installation, unauthorized repairs, or neglect
• Products not purchased from official channels (ajazz.in or authorized sellers)
• Damage from lightning, fire, water, or force majeure events
• Batteries (covered separately under 3-month warranty)

Non-Warranty Repairs (Charges Apply)

The following items can be repaired or replaced for a fee, regardless of warranty status:

How to Claim Warranty

• Email support@ajazz.in or raise a ticket via the Help & Support section
• Include original invoice or proof of purchase + photo/video of the defect
• For wrong product or color received: send a photo with product and tracking number on paper within 7 days of delivery to support@ajazz.in
• If the courier shows "Delivered" for more than 3 months, no refund can be issued — report undelivered parcels within 3 months
• If product cannot be repaired, a replacement of the same product will be issued; forward and return courier charges are borne by the customer