Privacy Policy

Effective Date: April 2025

Ajazz India (collectively "Ajazz India", "We", and "Us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how Ajazz India collects, uses, and safeguards personal information from visitors to its web and mobile sites that link directly to this Privacy Policy (collectively "Sites").

By using our Sites, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We collect information in the following ways:

Actively Submitted Data

If you call us, send us an email, or fill out a form on one of our Sites, we use the information you provide to respond to your request or to otherwise communicate with and assist you. If you make purchases through our Sites, we may collect data necessary to process your order, such as your shipping address, products ordered, and your contact information.

Passively Provided Data

As you interact with our website, we automatically collect usage and technical data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies, server logs, and other similar technologies. This may include:

Information about your computer or mobile device
Information stored in cookies
IP address and access times
Web pages from which you navigated to our site
Regions from which you navigate the web page
Web pages you access during your visit

We use this information to better understand user interests, improve our Sites, services, and products.

How We Use Your Data

We use the data we collect to provide you with better, interactive experiences. In particular, we may use your data to:

Process your order, including taking payment, supplying products, and handling after-sales services such as cancellations and returns
Improve and develop our products
Personalise your experience on our Sites
Analyse sales to help us understand and improve our business
Make suggestions and recommendations to you about goods or services that may interest you
Advertise and market to you, subject to applicable legal requirements, including sending promotional communications and presenting relevant offers

Data Sharing

Ajazz India will never provide, exchange, rent, or sell any of your personal information to other individuals, groups, private companies, or public authorities, except where there is a legal basis or contractual obligation.

We may share your personal data with third parties under certain circumstances:

With affiliated and unaffiliated service providers who help us process personal data and deliver services. These companies are bound by strict confidentiality agreements and are not allowed to use personal data they receive from us for any other purpose.
To comply with relevant laws, regulatory requirements, and to respond to lawful requests, court orders, and legal processes
To protect and defend the rights or property of Ajazz India or third parties, including enforcing agreements, policies, and terms of use
In an emergency, including to protect the safety of our employees or any person
In connection with investigating or preventing fraud
In connection with a business transaction such as a merger, acquisition, financing, divestiture, joint venture, or bankruptcy

We also freely use and share aggregated and pseudonymous information for performance and analytics purposes that cannot be used to identify you individually.

Use of Cookies

In order to provide you with the best service, our website places and accesses cookies on your device. Cookies help us understand how visitors interact with our Sites and allow us to improve your experience.

If you do not wish to accept cookies, you can adjust the privacy settings in your browser to refuse them. Please note that disabling cookies may prevent some features of the website from functioning correctly.

Children's Privacy

We do not knowingly collect or maintain information from persons under 13 years of age. If we learn that information about persons under 13 years of age has been collected on or through our Sites, we will take appropriate steps to delete this information.

If you are the parent or legal guardian of a child under 13 years of age who has registered for an account or service on our Sites, please contact us using the information below to have the child's account terminated and personal information deleted.

Data Security

We take reasonable steps to protect your personal information from unauthorised access, use, or disclosure. Our security measures include:

TLS certificates and data encryption
Data access limitations and role-based controls
Anti-virus software and firewalls

No data transmission over the Internet or any wireless network is entirely secure. Please be mindful of security risks when transmitting personal data to us or when posting information in our public forums.

If you receive an email purporting to be from Ajazz India that requests personal data, please do not respond. Contact us immediately so we can verify whether the communication is genuine.

To report any security issues related to our products or services, please send all relevant information to: support@ajazz.in

Your Rights

Depending on your location, you may have certain rights under applicable data protection laws, including:

The right to access the personal data we hold about you
The right to request correction of inaccurate data
The right to request deletion of your personal data
The right to object to or restrict certain processing activities
The right to data portability

To exercise any of these rights, please contact us using the details provided below.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the updated policy on our Sites with a revised effective date. We encourage you to review this policy periodically.