Return and Cancellation

Return Policy

Returns are accepted only for verified quality issues, missing items, or incorrect products. Customers must contact support@ajazz.in to initiate a return request.

For quality-related issues, our technical team may first attempt to resolve the issue remotely. If the issue cannot be resolved remotely and inspection is required, AJAZZ India may arrange a pickup and, after inspection, provide a replacement or refund as applicable.

Don't Like the Product?

AJAZZ India does not accept returns or refunds solely because a customer does not like the product, its colour, size, appearance, functionality, typing feel, sound, or other personal preferences.

  • Personal preference returns are not accepted.
  • Return or refund requests must be raised within 7 days of delivery.
  • The product must be unused and in its original condition.
  • The original retail packaging, seals, labels, documentation, warranty card, and all accessories must be included.
  • Factory seals and "Do Not Remove" stickers must remain intact wherever applicable.
  • The product must not have any physical damage, liquid damage, marks, scratches, modifications, or other evidence of use.
  • If a customer is approved to return a product for a non-defect-related reason, the customer is responsible for the applicable return shipping/courier charges.
  • Refunds or replacements will be processed only after the returned product is received and inspected.
  • Accessories are not eligible for return or exchange unless they are found to be damaged, defective, missing, or incorrectly supplied.
  • Items purchased directly from AJAZZ.in are eligible under this policy.

Unboxing Video Requirements

For claims relating to missing items, physical damage, incorrect products, incorrect layouts/versions, or package tampering, customers are required to provide a complete, continuous and unedited unboxing video.

Before opening the package, the video should clearly show:

  • The sealed package from all sides.
  • Original shipping tape and seals in an intact condition.
  • The shipping label and tracking number.
  • The condition of the product box before opening.
  • The complete opening of the package without cuts or edits.
  • All products, accessories and contents received inside the package.
  • The condition of the product and accessories after opening.

For damaged, missing, incorrect, or tampered shipments, customers should contact support@ajazz.in as soon as possible. If the package appears visibly damaged or tampered with at the time of delivery, customers are advised to refuse delivery and report the issue to the courier immediately.

Claims without sufficient documentation may be rejected if the available evidence does not allow the issue to be verified.

Return Eligibility

  • Return requests must be submitted within 7 days of delivery.
  • The product must be unused and in its original condition.
  • Original retail packaging and all accessories must be included.
  • Original documentation, labels, warranty card and other supplied materials must be included wherever applicable.
  • Factory seals and "Do Not Remove" stickers must be intact wherever applicable.
  • The product must not have physical damage, liquid damage, scratches, modifications, or signs of use.
  • The product must match the order and invoice details.
  • The product must have been purchased directly from AJAZZ.in.

Received Wrong Layout or Version

If you receive a product with the wrong layout, model, colour, version, or variant compared with your confirmed order, contact support@ajazz.in within 7 days of delivery.

Please provide:

  • Order number.
  • Photographs clearly showing the product received.
  • A photograph of the product/variant label where applicable.
  • The courier tracking number written or printed on a piece of paper next to the product/package.
  • The complete uncut unboxing video, where applicable.

After verification, AJAZZ India may arrange a replacement or other appropriate resolution.

Quality Issues and Defective Products

If you experience a quality or manufacturing issue, please contact support@ajazz.in. Our technical team may request photographs, videos, software diagnostics, or other information to identify the issue.

Where possible, the issue may first be resolved through remote technical support. If the issue cannot be resolved remotely and the product requires physical inspection, AJAZZ India may arrange a pickup or provide return instructions.

Replacement or refund eligibility will be determined after inspection and verification of the reported issue.

Non-Returnable Items

Products are not eligible for return or refund solely due to personal preference, including colour preference, size preference, typing feel, sound, switch characteristics, functionality preference, or change of mind.

Once a product has been opened, unsealed, used, modified, damaged, or tampered with, it is generally not eligible for a change-of-mind return, exchange, or refund.

This restriction does not affect claims relating to verified manufacturing defects, incorrect products, or missing items, subject to verification and the applicable return requirements.

Additional Fees or Deductions

If an approved return is received in a condition that is not consistent with the applicable return requirements, deductions may be made from the refundable amount where permitted.

Products returned with missing accessories, excessive dirt, signs of use, or other condition-related issues may incur applicable charges. Cleaning or restoration charges, where applicable, may range from ₹100 to ₹500 depending on the condition of the product.

Any applicable deduction will be communicated during the refund processing.

Order Cancellations

  • Orders can only be cancelled before the shipment has been dispatched.
  • Once an order has been dispatched, it cannot be cancelled directly through the website.
  • If an order has already been dispatched and the customer still wishes to cancel it, the customer may be required to receive and return/reship the product at their own expense.
  • For cancellations after shipment, the refund will be issued after deducting all applicable charges.
  • Applicable deductions may include shipping charges, return or reshipping charges, payment gateway charges, MDR (Merchant Discount Rate) charges, transaction charges, and other applicable fees.
  • The customer will receive only the net refundable amount after applicable deductions.
  • No refund will be provided for a product that has been opened, used, damaged, or tampered with, except where the return is approved due to a verified manufacturing defect, incorrect product, or missing item.

Refunds

Approved refunds are processed only after the returned product has been received and inspected by AJAZZ India.

The refund amount will be calculated based on the applicable return/cancellation conditions. Where applicable, the refund may be reduced by shipping charges, return or reshipping charges, payment gateway/MDR charges, transaction charges, cleaning/restoration charges, or other applicable deductions.

The final refundable amount will be the amount remaining after all applicable deductions.

Refund Processing Time

Once the returned product has been received, inspected, and the refund has been approved, the refund will generally be processed within 5 working days.

After the refund is initiated by AJAZZ India, the time required for the amount to reflect in the customer's bank account, card, UPI account, or original payment method may vary depending on the relevant bank, card issuer, payment gateway, or financial institution.

Late or Missing Refunds

  1. Check your bank account or original payment method again.
  2. Check with your bank, card issuer, UPI provider, or payment gateway regarding the transaction processing time.
  3. If the refund is still not reflected after the applicable processing period, contact support@ajazz.in with your order number and refund details.

Warranty Coverage

Products purchased from AJAZZ.in carry a 1-year manufacturer warranty, unless a different warranty period is specifically mentioned on the product page or invoice.

Batteries may have a separate limited warranty period of 3 to 6 months, depending on the product and manufacturer warranty terms.

Warranty coverage applies to manufacturing defects and is subject to the applicable warranty terms. Damage caused by misuse, liquid damage, physical damage, unauthorized modification, improper installation, accidents, or normal wear and tear may not be covered.

How to Initiate a Return or Refund Request

To initiate a return, replacement, or refund request, email support@ajazz.in with the following information:

  • Order number.
  • Customer name and registered contact details.
  • Description of the issue.
  • Photographs/videos showing the issue.
  • Unboxing video, where applicable.
  • Any other information requested by the support team.

Our support team will review the request and provide further instructions, including the warehouse return address where a return is approved.

Important Notice

AJAZZ India reserves the right to inspect returned products and determine eligibility for replacement or refund based on the applicable policy and condition of the product. Submission of a return request does not automatically guarantee approval of a return, replacement, or refund.